Responsible Gaming

Responsible gaming at Lincoln Casino on lincoln-au.com is based on the principle that gambling is a form of entertainment, not a way to make money or solve financial problems. The goal of this page is to help you make informed, conscious decisions about your play, understand the risks, and know what tools and support are available if gambling stops being fun. Lincoln Casino is committed to offering clear information, practical control tools, and access to professional help so that you can enjoy our games responsibly. If at any time you feel your play is getting out of control, our support team is available to assist you with limit setting, breaks from play, and further guidance.

Risk Awareness

OBSERVE: Gambling carries financial and psychological risks. Problems often develop gradually and can be hard to notice in yourself. EXPAND: Recognising warning signs early allows you to use available tools and seek help before harm escalates. REFLECT: Review the indicators below honestly and use the self-check as an initial screen, not a diagnosis.

Common signs of problematic gambling behaviour

• Preoccupation with gambling: Frequently thinking about past gambling sessions, planning the next session, or how to get money to gamble, even when you are not on the site.
• Increasing stakes: Needing to bet larger amounts or play for longer to feel the same level of excitement ("chasing the buzz").
• Chasing losses: Returning to play quickly after losing, or increasing bet size in an attempt to win back money already lost.
• Loss of control: Finding it difficult to stop when you planned, repeatedly exceeding your own time or spending limits.
• Neglecting responsibilities: Skipping work, study, social or family obligations in order to gamble or recover from gambling sessions.
• Financial problems: Borrowing money, selling possessions, using credit meant for living expenses, or hiding bank statements due to gambling.
• Emotional distress: Feeling guilt, anxiety, irritability, shame or depression linked to gambling, especially when trying to cut down or stop.
• Gambling to escape: Using gambling to cope with stress, loneliness, conflicts, or other emotional difficulties instead of addressing the underlying issues.
• Secrecy and lying: Minimising, hiding, or lying to family and friends about how much time or money you spend on Lincoln Casino or other gambling activities.

Self-assessment quick test

Consider the following statements. Answer "Yes" or "No" for each:

• I spend more money or time gambling than I can comfortably afford.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble to escape worries, problems, or unpleasant feelings.
• I have gone back to gambling shortly after losing to try to win my money back.
• Other people have criticised my gambling or expressed concern about it.
• I have lied or hidden evidence of my gambling from family or friends.
• I feel irritable, anxious, or low when I cannot gamble.
• My gambling has created financial problems (debts, unpaid bills, borrowing).

Interpretation (non-diagnostic): If you answered "Yes" to one or two questions, review your habits and consider using limits. If you answered "Yes" to three or more, you may be at risk of gambling harm and should consider taking a break, setting strict limits, and contacting a professional support service listed below. This test does not replace an assessment by a qualified health professional.

Limits & Tools

OBSERVE: Setting clear limits before you start playing is one of the most effective ways to control gambling. EXPAND: Lincoln Casino provides voluntary tools that allow you to restrict your spending and time on the site. REFLECT: Use the instructions below to configure limits that match your financial situation and personal risk tolerance.

Deposit limits (daily, weekly, monthly)

Deposit limits help you control how much money you can add to your Lincoln Casino account within a defined period. Once you reach the limit, further deposits will be blocked until the period resets.

1. Access your account: Log in to your account on https://lincoln-au.com and go to the "Cashier" or "My Account" area.
2. Open the limits section: Select "Responsible Gaming", "Limits", or a similarly named tab (exact wording may vary). If you cannot locate it, contact support at [email protected] for guidance.
3. Choose the period: You can usually set:
   • a daily deposit limit (e.g. AUD 50 per day);
   • a weekly deposit limit (e.g. AUD 150 per week);
   • a monthly deposit limit (e.g. AUD 400 per calendar month).
4. Enter the amounts: Type a maximum amount you can afford to lose for each relevant period, considering your income, essential expenses, and other commitments.
5. Confirm and save: Review your entries and confirm the change. You may receive an on-screen confirmation or email.

Important: Decreasing limits will normally take effect immediately or as soon as technically possible. Increasing limits or removing them may be subject to a cooling-off period (for example, 24 hours or longer) and a fresh confirmation step, to prevent impulsive changes. If you cannot set limits via your account, you may request manual limits by emailing [email protected]. Please specify the type of limit (daily/weekly/monthly) and the exact AUD amount.

Time spent limits and session controls

Time management is as important as money management. To avoid long, unplanned sessions:

• Session timer: In your account's "Responsible Gaming" or "Preferences" section, you may activate a session timer that tracks how long you have been logged in. Pop-up reminders can alert you after a chosen duration (e.g. every 30, 60 or 120 minutes).
• Reality checks: Enable on-screen messages that show your session length, net result (win/loss), and give you a clear option to log out or continue. Choose an interval that suits you (for example, every 60 minutes).
• Manual time planning: Before you start, decide how long you will play (e.g. 1 hour), set a separate alarm or timer on your device, and log out when it rings, even if you are winning.

Short breaks ("Time-Out" or cooling-off)

If you feel you need a short pause from Lincoln Casino but are not ready for longer self-exclusion, you can request a temporary time-out.

1. Locate the feature: Log in and go to "My Account" > "Responsible Gaming" or "Time-Out/Break". If you cannot find it, contact customer support.
2. Select duration: Choose a break period, for example:
   • 24 hours - for an immediate short pause;
   • 48 hours - if you need more time away;
   • 72 hours - for a full long weekend away from play.
3. Confirm your request: Read the information about what will happen during the break, then confirm. Your account access will be suspended for the selected period.

During a time-out you will not be able to place bets or make deposits. Depending on technical settings, marketing communications may be paused where reasonably possible, but it can take some time for all channels to update. Time-outs are intended as a harm-minimisation measure and cannot normally be reversed before the selected period expires.

Regional compliance note (AU): These tools are offered on a voluntary basis. They do not replace legal consumer protections that may apply under Australian law and do not guarantee that you will not experience losses. You remain responsible for your own play and financial decisions.

Self-Exclusion

OBSERVE: For some players, stronger measures than limits or short breaks are necessary. EXPAND: Self-exclusion allows you to block access to your Lincoln Casino account for an extended period or permanently. REFLECT: If you are considering self-exclusion, it is a serious step and should be combined with professional support, especially if you are experiencing harm.

How to request temporary or permanent exclusion

1. Log in (if possible): Access your account on lincoln-au.com. If you cannot log in, proceed directly to step 4 and contact support.
2. Open the Self-Exclusion section: Go to "My Account" > "Responsible Gaming" > "Self-Exclusion" (or similarly named option). Read the information presented carefully.
3. Choose the exclusion period: Typical options may include, for example:
   • 6 months (minimum recommended long break);
   • 1 year;
   • 2 - 5 years;
   • Lifetime (permanent) - you request that your account remain closed indefinitely.
4. Submit your request: Confirm your chosen period and submit the request. You may be asked to re-enter your password or confirm via email for security.
5. If you cannot access your account: Email [email protected] from the email address linked to your account. Clearly state that you wish to self-exclude, specify your full name, username (if known), and desired exclusion period (minimum 6 months up to lifetime).

Confirmation and operator actions

• Confirmation: Once processed, Lincoln Casino will confirm your self-exclusion by email where possible and apply the block to your account.
• Login restriction: From that point, you will no longer be able to log in, deposit, or place bets via lincoln-au.com.
• Marketing contact: Reasonable steps will be taken to stop direct marketing to you in connection with the excluded account, subject to technical and contractual limitations.

Consequences for balances, withdrawals and refunds

• Existing balance: If you have a real-money balance at the time self-exclusion is applied, Lincoln Casino will, where reasonably possible and subject to standard verification and anti-fraud checks, arrange for the remaining balance to be withdrawn to your registered payment method. You may be asked to provide additional identity documents.
• Pending bets or bonuses: Treatment of active bonuses or unfinished bets will follow the general terms and conditions of lincoln-au.com. In some cases, bonus funds or unfinished bonus wagering may be forfeited; consult the main Terms & Conditions or contact support for clarification before confirming exclusion if possible.
• No new activity: During the exclusion period you cannot:
  • log into the excluded account;
  • make deposits or place wagers;
  • re-open the account before the end of the chosen exclusion period.
• Multiple accounts: You must not attempt to open new accounts with Lincoln Casino or other brands operated by the same group (including, historically, Liberty Slots and Red Stag) while self-excluded. The operator may take reasonable steps to identify and close such accounts if detected.

Ending or extending self-exclusion

For fixed-term exclusions, access will not automatically resume if additional checks are required. In some cases, you may be asked to contact support and confirm in writing that you wish to resume gambling and understand the risks. For lifetime exclusions, reopening is generally not allowed.

Support contacts: If you need help organising self-exclusion, or if you are in distress about your gambling, please contact [email protected]. You should also consider contacting one of the professional support organisations listed below for counselling and ongoing assistance.

Regional compliance note (AU): Lincoln Casino operates as an offshore online casino targeting Australian players and is not licensed by an Australian state or territory regulator. The self-exclusion options described are internal measures offered by the operator and are not part of any official Australian government exclusion register. They may not prevent you from gambling with other operators.

Support Resources

OBSERVE: Problem gambling can affect health, relationships, work, and finances. EXPAND: Independent, confidential help is available in Australia and internationally, both for players and for affected family members. REFLECT: Combining technical tools (limits, self-exclusion) with emotional and professional support provides the strongest protection.

Local support for players in Australia

The following services are generally free, confidential, and available to people in Australia. Availability and details may change; please check each service's website for the most current information.

• National Gambling Helpline (via Gambling Help Online):
  • Phone: 1800 858 858 (within Australia)
  • Website: www.gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week for phone and online counselling
  • Languages: English, with access to interpreter services for other languages on request
• Gambling Help - State and Territory Services:
  • Most Australian states and territories fund local Gambling Help services offering face-to-face counselling and support groups. Access details via Gambling Help Online - Find local support.
• Lifeline Australia (for crisis support):
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Hours: 24/7 crisis support and suicide prevention
  • Purpose: For emotional crisis and distress, including where gambling is contributing to thoughts of self-harm.

International support organisations

For users outside Australia, or for additional online support, the following international organisations may be helpful:

Self-exclusion schemes by country (external to lincoln-au.com)

In addition to the internal self-exclusion tools offered by Lincoln Casino, many countries operate central self-exclusion registers that apply to locally licensed operators. These schemes are not controlled by lincoln-au.com, but may support your wider harm-minimisation strategy if you reside in those countries:

• United Kingdom - GAMSTOP: National online self-exclusion scheme covering most UK-licensed online gambling providers.
  • Website: www.gamstop.co.uk
  • Note: Does not cover offshore operators that are not UK-licensed.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Managed by the Spanish Directorate General for the Regulation of Gambling (DGOJ).
  • Allows Spanish residents to exclude themselves from licensed gambling services in Spain.
• Other national schemes: Some EU and non-EU countries operate similar registers or land-based exclusion programs. Check with your local gambling regulator or responsible gambling body.

Blocking software and device-level tools

Blocking software can restrict access to gambling sites and apps across your devices, adding another layer of protection:

• Gamban: Commercial software that blocks access to many gambling websites and apps on installed devices.
  • www.gamban.com
• BetBlocker: A free gambling-blocking tool available to users globally.
  • www.betblocker.org
• Parental controls and device settings: Many operating systems, internet routers, and app stores allow you to restrict access to certain content categories; consult your device or internet provider documentation.

Family and friends support resources

Problem gambling affects those close to the person who gambles. The following services provide guidance and support specifically for family members and friends:

• Gambling Help Online - For family and friends (AU): Information and counselling for affected others.
  • www.gamblinghelponline.org.au/for-family-and-friends
• Gam-Anon: Support groups for relatives and friends of problem gamblers.
  • www.gam-anon.org

Confidentiality and professional help: Most of the services listed provide confidential support and are delivered by trained professionals or peer-support groups. They operate independently from Lincoln Casino and lincoln-au.com. Contacting them will not affect your account status, but may help you decide which protective measures to request.

Help for Family

OBSERVE: Family members and close friends often notice gambling problems before the person who gambles does. EXPAND: Addressing the issue sensitively can encourage the person to seek help, but may also be emotionally challenging. REFLECT: Plan conversations carefully, look after your own wellbeing, and use specialist support when needed.

How to talk to someone about their gambling

• Choose the right time and place: Speak when the person is sober, relatively calm, and not in the middle of gambling. Aim for a private, non-confrontational setting.
• Use "I" statements: Focus on how their behaviour affects you and others (e.g. "I feel worried when...") rather than accusations (e.g. "You always...").
• Be specific and factual: Refer to concrete examples (missed bills, broken plans, mood changes), not general criticism.
• Avoid shaming: Problem gambling is often linked to shame and denial. Emphasise that help is available and that you care about their wellbeing.
• Encourage, do not force: Suggest support options (counselling, helplines, self-exclusion), but recognise that change is more effective when the person is willing.

Engaging them in support

• Propose calling a helpline together (e.g. 1800 858 858 in Australia) or sitting with them while they use an online chat or self-assessment tool.
• Offer to help them review and set account limits or request self-exclusion from Lincoln Casino if they agree.
• Encourage them to speak with their GP or a mental health professional about gambling and any related depression, anxiety or substance issues.
• Support them in attending peer-support meetings (e.g. Gamblers Anonymous) either in person or online.

Support resources for families and friends

• Gambling Help Online (AU) - Family and friends: Information, online forums, and counselling:
  • www.gamblinghelponline.org.au/for-family-and-friends
• Gam-Anon: International fellowship offering meetings (where available) and online resources:
  • www.gam-anon.org
• Online forums and chats: Many responsible gambling organisations host moderated forums where family members can share experiences and coping strategies. Always prefer reputable, moderated services.

Recommended next steps for concerned relatives

• Consider seeking your own counselling with a psychologist, psychotherapist, or counsellor experienced in addiction and family dynamics.
• Contact national helplines (e.g. 1800 858 858 or Lifeline 13 11 14) if you feel overwhelmed or at risk of harm.
• Protect your finances where possible: separate bank accounts, independent control over essential bills, and seek legal or financial advice if necessary.
• In emergencies, or if you believe there is an immediate risk of harm, contact local emergency services.

Operator's Commitment

OBSERVE: Lincoln Casino recognises that some players may experience harm related to gambling. EXPAND: Although lincoln-au.com operates as an offshore, self-regulated service and is not licensed in Australia, the operator adopts internal policies aimed at reducing gambling-related risks. REFLECT: These measures complement, but do not replace, your own responsibility to manage your play and seek independent help when needed.

Internal monitoring and risk checks

• Behavioural analysis: The operator may review account activity patterns, including frequency and duration of sessions, deposit levels, unsuccessful deposit attempts, and evidence of chasing losses, to identify potential indicators of risky play.
• Age and identity verification: Lincoln Casino is intended for adults only. The operator may request identity documents to verify age and identity, and may suspend or close accounts where underage gambling or identity misuse is suspected.
• Limits and tools promotion: Players may be periodically informed about available responsible gaming tools, such as deposit limits, time-outs, and self-exclusion options, via the website and customer support communications.
• Training and procedures: Customer support teams are instructed to respond appropriately when players raise concerns about their gambling, and to provide information on limits, self-exclusion, and external support resources.

Proactive contact with players

In certain circumstances, support staff may initiate contact with a player where patterns suggesting increased risk are detected. Examples include, but are not limited to:

• Significant increases in deposit levels or frequency over a short period.
• Repeated requests to reverse withdrawals (where technically possible) combined with high losses.
• Direct statements from the player indicating loss of control, distress, or requests for help.
• Reasonable suspicion that the account is used by an underage person or by someone other than the registered account holder.

Possible measures following such contact may include:

• Providing tailored information on limits, time-outs, or self-exclusion.
• Implementing, with the player's consent, specific limits or a temporary lock on the account.
• Applying self-exclusion in line with a clear request from the player.
• In serious cases, restricting or closing the account in accordance with the operator's terms and internal policies.

Disclaimer: While Lincoln Casino endeavours to identify and respond to risky patterns, no monitoring system is perfect. The absence of contact from the operator does not mean that your gambling is safe or risk-free. You should use the tools provided and, where appropriate, obtain independent professional advice.

Regional compliance note (AU): Because lincoln-au.com is not authorised by an Australian regulator, some consumer protections available with locally licensed services may not apply. You should consider this when deciding whether to play and what safeguards to adopt.

Updates

OBSERVE: Responsible gambling standards and regulatory expectations evolve over time. EXPAND: Lincoln Casino may update this Responsible Gaming page to reflect changes in internal policies, technical tools, or applicable legal frameworks. REFLECT: You should review this page periodically to stay informed about the latest measures available to you.

How you will be notified

• Website updates: The most current version of this Responsible Gaming information will be published on https://lincoln-au.com. Material updates may be highlighted via banners, notices in your account area, or similar on-site messages.
• Email notifications: Where appropriate and where we hold a valid email address for you, Lincoln Casino may send notices about significant changes to responsible gaming tools or policies to your registered email address.
• Terms and conditions: Changes to general terms, bonus rules, or other policies referenced on this page will be set out in the relevant documents, which should be read together with this page.

Last updated: 6 November 2026

Contact & Feedback

OBSERVE: Direct communication between players and the operator is an important part of effective harm minimisation. EXPAND: You may need assistance to set limits, request self-exclusion, or obtain clarification about responsible gaming information. REFLECT: By contacting Lincoln Casino, you enable the support team to provide individualised guidance and, where appropriate, apply additional protective measures to your account.

Responsible gaming contact details

• Email (primary contact): [email protected]
  • Use this address for:
    • questions about responsible gaming tools and policies;
    • requests to set or adjust deposit/time limits;
    • time-out or self-exclusion requests (please specify desired duration);
    • concerns about your own gambling or that of someone using your account.
• Phone: A dedicated phone number for responsible gaming has not been specified. If a phone contact becomes available, it will be published on https://lincoln-au.com and may also be communicated by email.

Feedback and self-control requests

If an online feedback or contact form is made available in your account area or on the "Contact" page of lincoln-au.com, you may use it to:

• request information about your historical deposits and losses as an aid to self-assessment;
• ask for specific responsible gaming features to be enabled on your account;
• provide feedback on how Lincoln Casino can improve its responsible gambling measures.

When sending a request related to self-control or responsible gaming, please include:

• your full name and username;
• the email address registered to your account;
• a clear description of the measure you are requesting (for example, "set my daily deposit limit to AUD 50" or "self-exclude my account for 12 months").

Confidentiality: Information you provide about gambling-related concerns will be handled by Lincoln Casino staff for the purpose of managing your account and applying requested safeguards, in line with the site's privacy policy. For therapeutic counselling or medical advice, please contact the independent professional services listed in the Support Resources section.